Contact Us
Contact our team for product compatibility, order, shipping, return, and technical support questions.
How Can We Help?
Contact our team for product selection, compatibility, order status, delivery, returns, or initial troubleshooting. For faster help, include your order number or the product link.
Sales and Support
Email: info@xhorsetool.us
Business hours: Monday-Friday, 8:30 AM-6:00 PM (UTC+8).
Before You Contact Us
- Compatibility: Include vehicle make, model, year, region, frequency, part number, and required function.
- Existing order: Include the order number and the email used at checkout.
- Technical issue: Include the device serial number, software version, error message, photos, and a short video.
- Delivery issue: Include the tracking number and current tracking status.
Response Times
Messages are normally answered within one business day. Complex compatibility or technical cases may take longer while details are verified.
You can also review our FAQ, Shipping Policy, and Returns & Refunds Policy.
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About Us
Learn about our specialist range of Xhorse automotive locksmith and key programming tools.
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How we collect, use, protect, and manage customer information.
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Terms governing use of the store, product orders, payments, and customer accounts.
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